Advocacy

The ANZREG Committee meets quarterly with Ex Libris representatives, where we raise issues of concern for our community and advocate for improvements.

Topics we’ve discussed recently include:

9 March 2022 with Katelin Grammer, Vice President Sales | Oceania, Sarah Petchell, Training & Consulting Partner | ANZ, and Carolyn Richings, Solutions Consultant | ANZ

• Update on Informit issues (as raised throughout 2021)
• ETL Delays (raised also in Nov 2021)
• System Down issues from Dec 2021
• Singapore to Sydney Data Centre migration coming July 2022
• Ongoing issues with Ex Libris support responsiveness and documentation
• Update on CDI improvements

1 December 2021 with Katelin Grammer, Vice President Sales | Oceania

• Follow up on Informit issues (as raised in Feb, May, July 2021)
• APAC support for Chat (as raised also in Feb, May 2021)
• Inclusiveness language to cover all customers, including “Higher Education Platform”, “Fall 2021”, and both Primo deployment models (as raised also in Feb 2021)
• Continuing equity of support, documentation, communication, and Roadmap development for all Primo customers, for both deployment models of Primo (using Back Office) or Primo VE
• Delays in ETL completion for Analytics for APAC (Alma and Primo)
• Support and Roadmaps for Alma-D and Rosetta

28 July 2021 with Katelin Grammer, Vice President Sales | Oceania

• Primo Analytics user actions in UTC only, with no time data and only date, with the impact for our region of actions recorded on the incorrect day by between 8-14 hours depending on timezone
• Ex Libris Premium Services promotion for our members
• Follow up on Informit issues (as raised in Feb and May 2021)
• Follow up on Resource Sharing and Partner updates (as raised also in May 2021)

19 May 2021 with Katelin Grammer, Vice President Sales | Oceania

• Ex Libris plans in the resource sharing areas, with hope for regional NLA collaborative efforts for automated partner updates
• APAC support for Chat (as raised also in Feb 2021)
• Options for highlighting regional issues via Salesforce
• Informit content issue update (as raised also in Feb 2021)
• Clarifying relationships with site representatives between customers and Ex Libris and ProQuest, and potential for additional complexity with the Clarivate acquisition
• Inclusiveness of the term “Higher Education Platform” (as raised also in Feb 2021)

24 February 2021 with Katelin Grammer, Vice President Sales | Oceania

• Status of Director’s Day in 2021
• APAC support for Chat
• Informit platform issues
• Inclusiveness of the term “Higher Education Platform”
• Encouragement for Ex Libris representatives to engage with our community in our regional anzreg-l listserv, to improve open and transparent communications and collaboration