Advocacy
The ANZREG Committee meets quarterly with Ex Libris representatives, where we raise issues of concern for our community and advocate for improvements.
We also take all additional opportunities to advocate for our community as they arise, through our collaborative relationships with members of Working Groups, Communities of Practice, Focus Groups, Advisory Groups, and the IGeLU Steering Committee.
Recent meetings and topics
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16 December 2022 with Katelin Grammer, VP Product Sales APAC; Carolyn Richings, Solutions Consultant ANZ; Sarah Petchell, Training & Consulting Partner | ANZ, and Jed Gilmore, VP Customer Care
- Welcome and introductions for Committee members and Jed in his new role, including sharing an update on Committee members heading into 2023
- Update on the Project Flash initiative, started in mid September 2022, with adjustments in leadership and also feedback on response timeline changes for customer input, case surveys not received for all cases, surveys delayed 24 hours, and case status for Closed issues despite no resolution
- Update on finalising item for the July DC Migration, with community consultation facilitated by the Committee on a Leganto redirect message extension from end of December 2022 to end of January 2023
- Discussion on initiatives for Australian and New Zealand regional languages, including development for improved Māori handling in December, and advocacy for support for Austlang & AIATSIS thesauri in Alma Community Zone and authority files
- Discussion on topics of interest to the community for Resource Sharing, including recent Committee coordination for Rapido Pod configuration changes, and advocacy of more required to streamline LADD handling, and consideration of options for community and Ex Libris support with coming changes
- Discussion on the ANZREG Committee program and conference planning for 2023, and correlation to Ex Libris presence such as for Director’s Day
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9 September 2022 with Katelin Grammer, VP Product Sales APAC; Carolyn Richings, Solutions Consultant ANZ; Sarah Petchell, Training & Consulting Partner | ANZ, Hilary Newman, Senior VP Global Technical Support; and Stephan Panditharatne, Regional Sales Director ANZ
- Welcome and introductions for Committee members, Hilary, and Stephan
- Overview by Hilary of the new Support initiative, starting in mid September 2022
- Feedback on the patron-facing Maori translation UI for Alma and Primo VE, available April 2022, with flow-through to Leganto
- Learnings from the AP02 Data Centre migration
- Sharing of the ANZREG Committee’s INUG Report to IGeLU, prior to the IGeLU 2022 Conference
- Update on the Alma ANZ timezone issue, raised on ANZREG-L listserv
- Discussion of resuming a physical ANZREG Conference in 2023
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July 2022 – see ANZREG Update from IGeLU for response to our advocacy efforts:
- SalesForce responsiveness and quality of support
- Performance issues, service disruptions, and ETL delays
- Reasonable and realistic lead times and support for significant projects (eg DC migration and VE+)
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1 June 2022 with Katelin Grammer, Vice President Sales | Oceania, Sarah Petchell, Training & Consulting Partner | ANZ, and Carolyn Richings, Solutions Consultant | ANZ
- Update of ANZ structure and support, with Ex Libris / ProQuest / Clarivate internal movements
- AP01 DC Migration discussion, including feedback and concern points
- Update on the issue of slow jobs in Alma, with anticipated improvement in July on AP02
- Ongoing issues with Ex Libris support and case handling (as raised also in Mar 2022)
- Update on Director’s Day 2022
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9 March 2022 with Katelin Grammer, Vice President Sales | Oceania, Sarah Petchell, Training & Consulting Partner | ANZ, and Carolyn Richings, Solutions Consultant | ANZ
- Update on Informit issues (as raised throughout 2021)
- ETL Delays (raised also in Nov 2021)
- System Down issues from Dec 2021
- Singapore to Sydney Data Centre migration coming July 2022
- Ongoing issues with Ex Libris support responsiveness and documentation
- Update on CDI improvements
- Update of the initiative to develop a patron-facing Maori translation user interface shared in December 2021, with advised availability in April 2022
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1 December 2021 with Katelin Grammer, Vice President Sales | Oceania
- Follow up on Informit issues (as raised in Feb, May, July 2021)
- APAC support for Chat (as raised also in Feb, May 2021)
- Inclusiveness language to cover all customers, including “Higher Education Platform”, “Fall 2021”, and both Primo deployment models (as raised also in Feb 2021)
- Continuing equity of support, documentation, communication, and Roadmap development for all Primo customers, for both deployment models of Primo (using Back Office) or Primo VE
- Delays in ETL completion for Analytics for APAC (Alma and Primo)
- Support and Roadmaps for Alma-D and Rosetta
- Discussion of an advised new initiative to develop a patron-facing Maori translation user interface
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28 July 2021 with Katelin Grammer, Vice President Sales | Oceania
- Primo Analytics user actions in UTC only, with no time data and only date, with the impact for our region of actions recorded on the incorrect day by between 8-14 hours depending on timezone
- Ex Libris Premium Services promotion for our members
- Follow up on Informit issues (as raised in Feb and May 2021)
- Follow up on Resource Sharing and Partner updates (as raised also in May 2021)
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19 May 2021 with Katelin Grammer, Vice President Sales | Oceania
- Ex Libris plans in the resource sharing areas, with hope for regional NLA collaborative efforts for automated partner updates
- APAC support for Chat (as raised also in Feb 2021)
- Options for highlighting regional issues via Salesforce
- Informit content issue update (as raised also in Feb 2021)
- Clarifying relationships with site representatives between customers and Ex Libris and ProQuest, and potential for additional complexity with the Clarivate acquisition
- Inclusiveness of the term “Higher Education Platform” (as raised also in Feb 2021)
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24 February 2021 with Katelin Grammer, Vice President Sales | Oceania
- Status of Director’s Day in 2021
- APAC support for Chat
- Informit platform issues
- Inclusiveness of the term “Higher Education Platform”
- Encouragement for Ex Libris representatives to engage with our community in our regional anzreg-l listserv, to improve open and transparent communications and collaboration
